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"To the chefs, dining room managers and executives
who circulated during dinner, the 'Anniversary Dinner' on September
30 was spectacular. Never think that your thoughts, planning and
execution of such an evening go unnoticed or unappreciated."
Frances Denzel, Marlborough
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"I am writing to let you know my feelings
about my new home at New Horizons in Marlborough. I feel any one
with the vision and talent to design such a beautiful senior residence
as New Horizons deserves appreciation shown to them. It is not
only the beautiful residence but also the pleasantness and helpfulness
of all the personnel that impresses me. I've been here five weeks,
and I have never seen even a maintenance man, waitress or any
other personnel give a hint of impatience or say an unkind word.
The people working here appear to really care and not be doing
their job just for a pay check."
Vida Simon, Marlborough
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"You folks do a fantastic
job. No wonder residents are so content."
Marie Ardito, Burlington
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"Phyllis never has
anything but the highest praise for your entire staff and home.
My wife and I have been very impressed with the level of caring
respect given the residents. You run a superb operation!"
Joe Murphy, Winchester
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"My mom's quality of
life is great and I cannot believe she has been at New Horizons
six years! She loves her home!"
Karin Daley, Dunedin, FL
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"Our family could not
be happier with the nurturing and professional care my father
receives. Thanks!"
Nanette Harvey, Winchester
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"I am very pleased
with the way my mother is treated. The staff here is wonderful
and it is very well maintained."
Joanne Collins - trustee, Woburn
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"My mother continues
to tell me what a wonderful time she is having at New Horizons.
It was surely the right choice for her. Thanks for all you do
to keep all the residents content and safe."
Claire Hurley, Washington, NH
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"In summary, the entire
Quinn family is extremely satisfied and grateful for the wonderful
quality of life our mother has enjoyed at New Horizons. Thank
you all very very much."
Robbie Quinn, Winchester
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"My mother has been
very happy at New Horizons! People have been very helpful to me.
I have been so impressed by the warmth and caring of all involved.
Thank you!"
Sherry Richman, Lexington
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"This is to commend
the work of . . . one of the maintenance men. He vacuumed and
shampooed the living room rug of my apartment yesterday. He worked
so hard and diligently and thoroughly, and gave me back an almost
new apartment, while being cheerful and cooperative. He is a very
valuable employee."
Pat Teller, Marlborough
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"I want to thank the men and women of New
Horizons for the kind and thoughtful care you gave my sister,
Mary McTague. We were always impressed by the warm and friendly
spirit of all your people and how it carried throughout the place.
Mary often spoke of how fortunate she was to be in New Horizons."
John Quinn, Amenia, NY
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"The lovely memorial service was the perfect
example of 'doing everything perfect' - nothing was left undone
in the planning of the program. I am so grateful that Kay had
such a loving 'home' her last years. Thank you all. As I miss
Kay's presence, I remember all you gave her and am grateful."
Anne O'Rourke, Sandwich
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| "I am e-mailing you
today to thank everyone involved in The Meadows. Seven years ago
Mr. Cummings brought to the city of Marlborough an independent living
[community] that is second to none. My mother was lucky enough to
be able to reside in that community. Dying this year at age 89 her
last seven years with friends, social events and everything The
Meadows and New Horizons had to offer gave such enjoyment to her
life. I have and will continue to recommend The Meadows as a wonderful
lifestyle of living."
Susan Ricci, Southborough
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| "We would like you
to know how much we appreciate all the thought that went in to 'Durgin
Park Night.' Everything from the red and white checkered table cloths,
the picnic-style seating arrangement of the tables, the extra effort
that included management, wait staff and maintenance, not to mention
the 'surprise factor.' It was clear that everyone enjoyed a very
happy evening and we thank you so very much."
signed "The New Horizons
Residents"
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"We also cannot ever, ever, ever begin to
express our gratitude to you for making New Horizons the most
wonderful, wonderful home it was for [mom] for the past seven
years. The staff is extraordinarily caring, the environment truly
nurturing, and the facility warm and welcoming. A simple thank
you just doesn't seem adequate. We are extremely grateful."
Pauline Froebel and family, Woburn
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"I
would like to thank the people in the kitchen and the wait staff
for their careful and kind attention to my necessary diet. This
is far more than a courtesy and I appreciate it every day. The food
is delicious and so well presented. I think we all are very fortunate."
Janet Baker Carr, Marlborough
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"Along with holiday best wishes, I wanted
to express my appreciation to the entire staff for the Herculean
efforts on Friday, December 12, 2008. The staff who went door
to door, the kitchen staff and the superb meal they gave us that
evening, and the wait staff who came in to serve us. Accolades
should go to our often unseen maintenance staff and the cleaning
staff for the great job they do without recognition to keep our
public areas clean and to the staff who handle the decorations."
Pat Pietropaolo, Marlborough
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"I hope you receive many more positive comments
regarding the response of New Horizons to the recent snowstorms.
In a word, I think it was 'fantastic.' The last was an awful storm,
even for New England, yet the plows, the shovelers and others
did a magnificent job. My hat's off to all of them. I thank them
all for a job well done!"
Ed Levell, Marlborough
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"It was so good to be back [from the hospital]
and to be welcomed by almost 40 friends who made a joyful noise
unto New Horizons. There are no words to tell you how I felt when
I finally returned HOME on September 28th. Suffice it to say,
I WAS HOME!!"
Elizabeth de Lucia, Marlborough
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"It is difficult to adequately express our
gratitude for the many happy, healthy years Dad enjoyed at New
Horizons. Your facility is superior in all respects."
Catherine Votaw, Winchester
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"Eddie moved into New Horizons and became
a new man . . . I really believe this was because his spirits
were much better and because of the wonderful staff you have working
with you . . . I can not say enough about the staff at New Horizons.
I have never met such devoted, hard working, kind and caring individuals
as the New Horizons staff."
Beth McCabe, Chelmsford
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"What is your secret? Do you sprinkle pixie
dust on the staff as they arrive at work? The reason I ask is
because, for three years, whenever I talk to anyone at New Horizons
they are friendly, helpful, and upbeat. No one seems to be a grouch
or having a bad day. It truly is amazing!"
Betsy C. D'Angelo, Spring Green,
WI
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"On behalf of my mother and my entire family,
we would like to take this opportunity to commend you on the superb
care and service excellence that was always exhibited at your
excellent facility. It is truly obvious that all, and I do mean
all, of your employees have one thing on their mind each day.
That is to serve their residents in the best way they can. I will
always remember your facility with your dedicated staff as the
best that I could have chosen."
Lois Ann Pappalardo, RN, Winchester
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"The staff here has been tremendous, and
to single out any one person or group would be a terrible disservice
to all the others."
Eileen Williams, Woburn
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"There have been miraculous changes in my
mother since she's been with you at New Horizons. I never thought
it would be possible, but your wonderful staff and facility have
enabled her to enjoy life more than ever. For that I am eternally
grateful."
Bonnie Wilson, Marlborough
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| "My mother made many treasured friends in
a very short time at New Horizons."
Neil Ferris, Southborough
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"You and your staff were the
key elements in my father's satisfaction with New Horizons and
in my peace of mind in having him there."
Edward M. Bolesky, Marlborough
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"In a very short time after Elaine moved
and settled in, she realized that she had made the right decision
to choose New Horizons for her new home. She could not be happier!
I would like to personally thank you and your caring staff for
making New Horizons the wonderful place that it is."
Judith Freeman, Waltham
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"She went from calling it her "room"
to her "home." You were always responsive to her needs
and concerns; she and the rest of our family appreciate this caring."
Nancy Plumhoff, Stow
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"I do want to extend my sincere thanks to
you all who made the anniversary of New Horizons such a memorable
event. I am certainly happy to belong now to New Horizons, and
can take part in the various activities and functions. It is a
caring facility."
Patricia Cogswell, Woburn
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"The day my mother moved to New Horizons,
two years ago, Ginger sat behind the front desk and greeted her
with "Welcome home, Mrs. Schlemm!" I knew then that
we had made a very good decision. I just wanted to extend a very
heartfelt thank you from my family to yours."
Joanie Daniels, Bolton
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"It is a gift to the family to know how wonderfully
the residents respond to such a comfortable atmosphere . . . it
brings a great sense of life back into their lives."
Connie and Jim Micarelli, Wakefield
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"I have often marveled at the quality of
your employees. Never once have I visited and not been impressed
by the outpouring of concern they show to all the residents. My
stepmother has never been happier than during the four years she
has spent at New Horizons.
Joan Sopp, Sarasota, FL
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"Thank you for a wonderful Mother's Day:
the lovely dinner provided by the kitchen and dining room staff,
the great band who played for us, the cocktail hour with fellowship
time, and as always our own George Bustin for his musical gifts.
I am very glad I spent this time "at home" - it was
a joy-filled day! Oops - I almost forgot our lovely corsages -
each one seemed to add to the sparkle in our mothers' eyes."
Jean Smith, Woburn
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"I always find everyone cheerful and helpful,
a very nicely run establishment, well maintained and very clean.
I find a knowledgeable staff always eager to please. My family
and I appreciate all your kindness."
Linda DeMeo, Ashland
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"I would like to commend you for your creation
of such a wonderful and affordable concept. We have watched New
Horizons' continuous evolution through its outstanding leadership
team and supporting staff members. The highest compliment we could
pay as we encounter others in similar situations is to recommend
to them that they explore New Horizons because we consider it
to be the "benchmark" for independent and assisted living
programs. Thank you for giving Mom the opportunity to be a member
of the New Horizons family for the past five years and us the
chance to share it with her. God bless you all."
Gene Kee, Tewksbury
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"Many people have asked me whether I like
living here, and I tell them it is the nearest to being 'one happy
family' that anyone could ever find. Thanks again for your thoughtfulness."
Charles Meyers, Woburn
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"I
wouldn't give up my [New Horizons] apartment even if I won Megabucks."
Mary Lombardo, Marlborough
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| "I can't tell you how much [we] have enjoyed
our dinners at the Meadows. The company at the pre-prandial wine
and cheese has been delightful, the food delicious and the service
impeccable. It's been a very happy experience."
Elizabeth DeLucia, Marlborough
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"Yesterday we had our Dad's 80th Birthday
Party. We started with dinner in the Bill Miller dining room for
him, his children, grand and great-grand children alike. What
a wonderful job the servers did; they were very attentive and
made sure we had everything we might need. After dinner, we had
an open house that saw not only friends and family, but many New
Horizons residents in attendance as well. Again, the staff were
all terrific and helped us make our Dad's 80th birthday very special
for us all."
Family of John Beauregard, Nashua,
NH
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"Thank you for helping to make my 95th such
a happy surprise. It was exciting to see all my young relatives,
and I was proud to show them my comfortable, friendly "home."
They are pleased to know I am so well cared for. Thank you for
all the kind attention you have given to me."
Josephine Meagher, Woburn
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"Wherever I have gone at New Horizons, I've
encountered warmth and genuine care of staff in their contact
with the residents. They truly reflect the philosophy that underlies
the whole place. I know from the comments of many residents how
they appreciate the day to day spirit of friendliness that pervades
New Horizons."
Fr. Gene Trainor, Marlborough
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"There was no way we could have foreseen
that our mother would come to be so loved there, as well as so
cared for. Please accept our profound gratitude knowing you have
made such a difference in our lives."
Donna and Landa Linse, Boxborough
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"I am deeply grateful to the entire staff
who have given of themselves to respect, care, and love her. The
nurses and aides are the finest group of professional caregivers
I have ever met. Their devotion to the residents is unparalleled.
. . I am sure in the years to come, the New Horizons staff will
continue to provide care and love to all. Thank you."
Regina Cantella, Winchester
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"A true family atmosphere is so evident there,
and the constant caring for each resident lifts their spirits,
as well as the family members."
Julie Gorgone, Marlborough
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"Thanks again for the thoughtful care and
kindness you gave Doug. You made him very happy for the six years
he spent with so many friends. We will always remember this."
Family of Douglas J. White, Woburn
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"Our family is sincerely indebted to the
staff for the care and concern which so many have extended in
loving and gracious ways to my mother in her nearly three years
there. Many, many thanks."
Frank Fiorentino, Winchester
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"New Horizons has been a wonderful home for
my mother. It's not just the beautiful facilities that make New
Horizons such a special place, it is the exceptional caring of
the staff, their skill and patience and their willingness to go
'above and beyond the call of duty' to serve their residents."
Nancy Love, Acton
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"Everybody is so happy here. I tell my friends
from Needham that it is paradise on earth."
Donna E. MacDonald, Marlborough
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"The warmth and caring of your staff have
been most impressive. As a clinical psychologist with many years
experience in residential and hospital living, I have been most
impressed with how your total program approaches the needs of
seniors with respect, sincerity, warmth, positive thinking and
a degree of individualized attention I would never have dreamed
possible (you can quote me)."
Dr. Richard T. Monahan, Sudbury
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"We always had a positive feeling of caring
and professionalism from each and every member of your staff .
. . We hope you know our deep feelings of gratitude for the years
Joe spent there. It truly was a 'second' home for all of us."
Dolores McManus, Lexington
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"Just to be here has been a lifesaver for
me. I felt surrounded by love. I am so glad we chose New Horizons
as our home."
Dot Weldon, Woburn
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"Michael has been so happy there. He calls
his room "home." From the first day of Michael's arrival
in November 1998, the friendliness of the caregivers and support
staff has been just perfect. It is a culture of caring."
Deacon James and Muriel Kerrigan,
Woburn
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"I
knew this was home as soon as I picked up the telephone. Eleven
years later, New Horizons has been everything I could have dreamed
of. There's no other place like this- I can see why so many other
seniors are waiting to move in."
Bill Young - former resident
of 15 years
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"Too bad that I had to wait to grow old to
live here."
Ginny Schwenn, Marlborough
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"My mother could not be happier. New Horizons
sets the standard for assisted and independent living communities
throughout the country. If there were more communities such as
New Horizons, senior citizens would get the respect, dignity,
and quality of life they so richly deserve."
David M. Young, Marlborough
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"I want to take this opportunity to thank
you and your staff . . . for their outstanding efforts to make
my mother's stay as comfortable and happy as possible. A good
part of my career was as president of a large corporation. If
I were still running a company, I would hire every one of them
on the spot. They understand the importance of client satisfaction."
Sal Macera, New Seabury
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"Last
evening I was enjoying a sunset walk outside my apartment, and
thoroughly enjoying the beauty of the flowering trees and bulbs,
I was thinking of Mother's Day. Suddenly I felt the presence of
my long-departed mother at my side. She let me know that she has
been looking down on me, and I am to let you know she is so happy
that I am spending my dotage years here, in such a lovely place.
A place where I can keep active and live life as I enjoy it."
Pearl Carella, Marlborough
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"I wish to thank the staff for the kindness
and care extended to my father in the year and a half he resided
at New Horizons. Moving in was not easy for him, but the staff
very slowly and patiently involved him in activities. He ultimately
became known for his Bingo prowess! I'm sure that my father would
want me to extend his thanks to you and the rest of the staff."
Sandra Morse, Wellesley
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"During her five years at New Horizons, Mom
appeared to be the happiest she had been in years and for this
we have you folks and New Horizons to thank. Her entire family
are most grateful."
Barbara Schleicher, Marlborough
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"On behalf of the entire Ciotti family, I
extend to the board of trustees and the wonderful staff at New
Horizons, our most sincere and heartfelt thanks for being such
a warm and friendly part of my mother's life. Although she only
spent 15 months at New Horizons, that time was enhanced by the
facility and the manner in which it operates, and most assuredly
by its devoted and highly competent staff."
Daniel Ciotti, Winchester
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"I happen to work at South Shore Hospital,
and I have also worked for Mediplex Nursing facilities years ago.
I have never seen a facility that impressed me as yours did! I
hope that someday your company will build in the South Shore too.
The company has thought of everything."
Ellen Clinton, South Shore
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"The residents have voluntarily told me how
much they enjoy being there. I wonder if you realize the effect
you all have on its success. My name is Ida Boodakian, and I approve
this message."
Ida Boodakian - trustee, Winchester
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"Let me begin by expressing my heartfelt
appreciation to you and all your staff for the care and concern
shown to my mother during the last four years. She was the happiest
I have seen her, and you made her last few days as comfortable
as was possible, right down to personally sending her off in the
ambulance."
June E. Coye, Windmermere, FL
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"I do want to take this opportunity to thank
you and all your staff for the last 15 years. You provided Uncle
Bill with a wonderful home and superb care. He was truly very
happy at New Horizons. To quote Bill, 'He didn't know he was entering
heaven on his arrival there'."
Ann Suskind, Lexington
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"If they gave Academy Awards for retirement
communities, we would certainly nominate New Horizons!"
signed "A grateful,
appreciative and satisfied resident"
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"My sister and I send our thanks for your
hospitality at the recent summer reception. As usual, you did
a wonderful job planning and presenting this event, but most important
of all to the success of this party is the friendship and helpfulness
you show to all the guests, residents, and visitors alike. Thank
you for the lovely party and for all the kind and helpful things
you do throughout the year."
Lorraine Keating, Arlington
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"My aunt and uncle adjusted to their new
lifestyle immediately. They made new friends, enjoyed the many
activities and field trips, loved the dining room atmosphere and
the general feeling of family that New Horizons promoted for the
residents. When I would visit or have dinner, I would observe
that special bond between staff members and residents."
Fred C. Cammon, Woburn
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"Not only is your staff competent, but you
should be proud that they are friendly, caring and working long
hours without breaks! Quite an adjustment for us - as the former
owners of an old Victorian, 13-room house, 115 years old! One
call brought wonderful help and comfort."
Max and Betty Miller
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"New Horizons was truly Alyce's home. She
was her happiest there. She loved taking her guests on the grand
tour. We feel very fortunate to have been part of her life there.
It brought us together with the wonderful people who are New Horizons.
We plan to stay in touch!"
Bill and Marge Monahan, Arlington
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"I am having a difficult time putting into
words what New Horizons meant to our family. New Horizons was
my grandfather's home for six years, and it was home to him. And
I am thankful we were able to bring my grandfather home to New
Horizons for his final service. Then to host a reception there
after the service was above and beyond any words we can express."
Denise, Meghan, and Christopher,
Hudson
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